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 Post subject: What would you do ?
PostPosted: Sat Aug 11, 2018 6:32 pm 
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Saab Nut

Joined: Thu May 24, 2012 8:12 pm
Posts: 1720
Location: Blandford Forum
Car Model: All of them.
I have a 1996 BMW e36 320i Touring that is a keeper but I rarely use and its garaged all the year. I've done lots to it to refurbish and enhance it and despite it only being a 2.0 litre at the moment, I'm stockpiling M3 and Motorsport parts for further enhancement. When I acquire secondhand parts I get them powdercoated to look as new.

I took it out for a drive a couple of weeks ago and within six or seven miles the temperature gauge shot into the red. I took it into my very local garage and asked them to flush the radiator system and refresh the coolant. Likewise to look if there was anything obvious that was not functioning correctly.

Having done that they reported it was still overheating. They checked the thermostat and reported that was broken. They showed me the broken part. They replaced that and still overheating. They said it must be the radiator. They had several wrong ones delivered before they had the correct size delivered and fitted, unfortunately not an aluminium one as I had requested. It was still overheating. They said it must be the water pump, I asked that they fit one with metal impeller as recommended on various forums. I called in today and they showed me the old one that was severely damaged but they had fitted the new one. I asked if they had fitted the type I asked for but was told that type is no longer fitted but the plastic type they fitted is guaranteed for two years. I'm hopefully collecting the car on Monday but as yet have no idea of the bill.

Hopefully the car has been restored to good working condition. That I can't complain about. They have not fitted the type of components I requested and wanted which I suppose is my gripe.

The garage is very convenient for me. They let me use their ramp for doing minor jobs and they give me a month's credit on invoices. They normally fit me in within a couple of days. I don't want to cause any upset with them.

I suppose I just bite my tongue and in future source the parts myself.

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'99 9-5 2.3 SE lpt manual saloon.
'95 BMW 320 auto touring.


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 Post subject: Re: What would you do ?
PostPosted: Sat Aug 11, 2018 7:20 pm 
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UKS Addict
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Joined: Sat Nov 19, 2011 3:05 pm
Posts: 5730
Location: Near Bicester Oxon
Car Model: XC70 & S60 D5 163s, both
You answered your own question there!

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 Post subject: Re: What would you do ?
PostPosted: Sat Aug 11, 2018 7:31 pm 
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Shotgun
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Joined: Tue Aug 08, 2006 8:51 pm
Posts: 10985
Location: 'Ull
Car Model: 95 Aero Auto Est Stg 1 Noobed
If they are happy to fit customer sourced parts, then I'd be doing that in future. There are more and more garages willing to fit customer sourced parts these days, and I generally seek them out myself.

The benefit to them, despite the loss in revenue from parts mark-up, is they can still charge you to replace the part should it fail during warrant period, rather than FOC should it have been supplied by them.

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 Post subject: Re: What would you do ?
PostPosted: Sat Aug 11, 2018 7:38 pm 
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Arkwright.
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Joined: Sat Jan 20, 2007 6:33 pm
Posts: 38966
Location: NETTLEHAM, LINCOLNSHIRE
Car Model: 99GL, Fiat 500 & Volvo V70
bonefish blues wrote:
You answered your own question there!



This ^^^^

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 Post subject: Re: What would you do ?
PostPosted: Sun Aug 12, 2018 5:59 am 
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Saab Nut

Joined: Thu May 24, 2012 8:12 pm
Posts: 1720
Location: Blandford Forum
Car Model: All of them.
The same with my dog and the vet.

In January this year my lab had mammary tumours removed. The surgeon I'm told has 12 years experience but to me she looks early 20s. Wasn't altogether happy with the service. (!) They have now come back in a big way so I went to another vet who looked at her. Booked in for x ray and then surgery.

Dropped her off for said procedures and then they phoned me later to say that they couldn't operate because of the location and size of the tumours. When I collected her the bill was or £700+ which I queried. That came down £100+ when I said that there was no point in sending samples off for analysis if they had decided not to operate. I just think that as qualified people they could have run their hands over her body, as they told me to do, and decided from that analysis that it was too far gone. But to me they continued by doing expensive tests and then came to the conclusion that they should not operate.

My gripe is that there are people who market themselves as experts in their chosen career to the paying public but instead of doing cost effective and methodical analysis they just seem to throw everything at the problem hoping that deals with it.

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'99 9-5 2.3 SE lpt manual saloon.
'95 BMW 320 auto touring.


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 Post subject: Re: What would you do ?
PostPosted: Sun Aug 12, 2018 1:34 pm 
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UKS Addict

Joined: Thu Mar 31, 2011 11:46 am
Posts: 4169
Location: suffolk
Car Model: 1993 9000 2.0 cse
first thing for any bmw you want to keep is a new water pump my mums one died mid mot emissions check
then as much rust proofing on the sills as possible they can have some nice big holes in if you remove any plastic sill covers for the first time

at least try and find out what make pump they fitted see if they still have the box bag invoice etc then you have more idea how good bad it may maynot be

alot to be said for folk who help and dont want money all the time

when i did my eibach springs and my mates impact gun didnt do swuat
kwit fit like a minute from my house said theyd undo the springs for me if i was quick as the boss wasnt there sure enough went in qucksmart
wizz wizz less then 10 minutes didnt want any money so once fitted i took him some beers in he was well chuffed he said most folk you never see em again after helping them

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 Post subject: Re: What would you do ?
PostPosted: Sun Aug 12, 2018 3:50 pm 
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UKSaabs Trader
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Joined: Wed May 12, 2004 9:53 pm
Posts: 16078
Location: Devon
Regarding the vet, most vets these days are geared up for insured pets. The thing about animal health insurance policies is that they put a time-limit on a claim for any particular condition. After that limit they won't pay out even if the condition is still being treated. So vets hit it with everything straight away to try to get the treatment paid for. Where once it might have been a case of getting the animal to rest a bit and see what happened before moving on to more expensive treatments if necessary, these days it's straight into blood tests, MRI scans, operations and goodness knows what else. Of course it also ensures the vet gets to charge the maximum possible to the insurance company and that sounds more like the mentality presented by the vet you're talking about.
Small animal vets charge a fortune anyway, compared to other vets. And in my experience they treat pet owners like idiots. No doubt some are, of course. On the other hand our equine vet is quite happy to leave some injections for my other half to administer to the horses as they know she knows what she's doing. No intravenous injections, however, as they must by law be administered by a qualified vet.

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 Post subject: Re: What would you do ?
PostPosted: Sun Aug 12, 2018 7:27 pm 
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UKS Addict
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Joined: Tue Dec 15, 2009 11:23 pm
Posts: 2307
Location: Ipswich, Suffolk
Car Model: 900T16s, Daihatsu Charade GTti
That's part of the reason why I do as much work as myself apart from specialist stuff like tracking or air conditioning etc as you can be more assured of what has been done and installed and of course if you mess it up you've only yourself to blame!! :) The other reason is I'm too tight to pay others and in any case I wouldn't be able to afford to run 2 cars if I had a garage to do the work.
But anyway yeah, I've got a garage which is no where near local but I know them and they'll fit the parts I provide, mainly because I can spend ages looking for parts from obscure places as the normal run of the mill places don't and won't stock parts for my cars....


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 Post subject: Re: What would you do ?
PostPosted: Mon Aug 13, 2018 12:02 am 
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UKSaabs Trader
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Joined: Wed May 12, 2004 9:53 pm
Posts: 16078
Location: Devon
Indeed, Toe.
Not everyone is in a position to do their own work but I try to do just about everything myself except wheel alignment and air-con.
My other half decided to learn how to fix her own cars after a number of bad experiences with garages. A woman walks into a garage and they automatically assume she's clueless and they can get away with anything they like. Like me, she does all her own servicing and repairs now.

Remember (as I always say) that no-one cares as much about your car as you do.

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 Post subject: Re: What would you do ?
PostPosted: Mon Aug 13, 2018 5:52 am 
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Full Pressure Turbo

Joined: Sun Aug 03, 2014 9:00 pm
Posts: 984
Car Model: 9-3ss aero stage 3+
What I WOULD have done is source a low mileage 328 lump to have fitted.


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 Post subject: Re: What would you do ?
PostPosted: Mon Aug 13, 2018 7:30 am 
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Saab Nut

Joined: Thu May 24, 2012 8:12 pm
Posts: 1720
Location: Blandford Forum
Car Model: All of them.
But I didn't want a 328 otherwise I'd have bought one in the first place.

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'99 9-5 2.3 SE lpt manual saloon.
'95 BMW 320 auto touring.


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