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PostPosted: Tue Oct 16, 2018 7:42 pm 
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Car Model: 9-3 OG Anniversary
Anyone had bad experiences with Hagstrom Saab? They sold me an OG 9-3 SE coupe at an over inflated price but I paid it happily for the peace of mind that should come with buying a car from a Saab specialist. After using the car very little over the last few weeks I have noticed that the brake fluid leaks out on longer journeys and the car came with a slow puncture - amongst other niggles including a very shoddy bodywork repair, also done by Hagstom.

So now they are saying if I bring the car back they'll look at the brake issue..... but not the tyre and I have to do the 4 journeys to Norfolk and back in my own time and at my own expense!

I extremely peaved to have paid too much for a car with issues and now being told I have to spend more money to get it sorted.

Anyone else been subjected to such BS???


Last edited by benmorgan100 on Tue Oct 23, 2018 11:58 am, edited 1 time in total.

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PostPosted: Tue Oct 16, 2018 7:55 pm 
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Car Model: 9-3ss Aero 2.0T; OG9-3 vert
There are stories about all of the major Saab specialists, depending on who you talk to. Hopefully it's just some bad luck for you and not indicative of the quality of their vehicles generally.

I guess the bodywork would be something that they would expect you to have noticed before purchase and the tyre could feasibly have happened on your drive home. Their account of the situation may well differ from yours in this way.

It has to be said, I called them once in 2014 about a c900 SE to ask for a few details and the person on the phone was quite short with me. Rude really. Their prices have always seemed high too.

On balance they are probably offering what is the minimum reasonable response, no dealer ever has to offer to transport a defective vehicle back for repair. In their position I probably would though in order to preserve my reputation and avoid a thread like this, especially as it is a crucial safety item that is leaking.

So specific advice from me though I'm afraid, best of luck though!

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PostPosted: Tue Oct 16, 2018 8:01 pm 
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Do you have breakdown cover via a policy, or bank account? If so, you can feasibly arrange transportation back to them for repair for the brake issue (legally, it's probably classed as a major failure?). You'll likely still need to make your own arrangements to collect, following repair though? If you have a policy, check the finer print?

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PostPosted: Tue Oct 16, 2018 8:12 pm 
Also any vehicle sold has to be "fit for purpose", sold as seen only applies on vehicles sub I think 1500-2000 and it isn't a universal get out clause like some think it might be.

Your entitled to reject the vehicle as not fit for purpose due to the brake leak, worth speaking to the "in court advice service" if you have one locally.


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PostPosted: Tue Oct 16, 2018 8:16 pm 
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TwyRob wrote:

On balance they are probably offering what is the minimum reasonable response, no dealer ever has to offer to transport a defective vehicle back for repair. In their position I probably would though in order to preserve my reputation and avoid a thread like this, especially as it is a crucial safety item that is leaking.



FWIW. As you say, given the failure of a major safety component, I'd expect the seller to take all expenses on the chin, including transportation from, and return to the buyers locality. You win some, you lose some. This time it's a loss of the transportation costs from the buyer (and the repair) Better than a case of selling a defective car following an incident?

Don't get me wrong, having bought cars from dealers, if safe to do so, I take it back for repair. The loss of your own time is the risk you take from travelling many miles for a USED car or your choice, if it has some niggles that can reasonably be expected to be sorted by the dealer?

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PostPosted: Tue Oct 16, 2018 8:20 pm 
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Removed at user's request wrote:
Also any vehicle sold has to be "fit for purpose", sold as seen only applies on vehicles sub I think 1500-2000 and it isn't a universal get out clause like some think it might be.

Your entitled to reject the vehicle as not fit for purpose due to the brake leak, worth speaking to the "in court advice service" if you have one locally.


I don't believe "sold as seen" can be applied to a registered trader to public sale (i.e. A business selling vehicles to the general public)? If they sold on to another dealer as a trade sale, or punted through an auction, fair enough. But as a sale to the public, I don't think this is a legal caveat any more?

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PostPosted: Tue Oct 16, 2018 8:37 pm 
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benmorgan100 wrote:
Anyone had bad experiences with Hagstrom Saab? They sold me an OG 9-3 SE coupe at an over inflated price but I paid it happily for the peace of mind that should come with buying a car from a Saab specialist. After using the car very little over the last few weeks I have noticed that the brake fluid leaks out on longer journeys and the car came with a slow puncture - amongst other niggles including a very shoddy bodywork repair, also done by Hagstom.

So now they are saying if I bring the car back they'll look at the brake issue..... but not the tyre and I have to do the 4 journeys to Norfolk and back in my own time and at my own expense!

I extremely peaved to have paid too much for a car with issues and now being told I have to spend more money to get it sorted.

Anyone else been subjected to such BS???


Unfortunately I have encountered this BS before from Hagstrom.

Below is a previous post from myself.

Toe wrote:
there is Hagstrom Saab in Wymondham


Jamsaab replied.
:shock:

Not the best of recomendations !

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PostPosted: Tue Oct 16, 2018 8:53 pm 
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Car Model: 93 convertible aero v6, bmw z3
Did you not notice the substandard body repair?

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PostPosted: Tue Oct 16, 2018 10:35 pm 
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Joined: Sat Feb 28, 2015 8:03 am
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Location: North Norfolk
Car Model: 9-5 Linear Sport Estate Auto
Hagstrom have featured in some stories on the forum in the past but (playing devil’s advocate).

You bought quite an old car with a dodgy bodywork repair which you failed to notice beforehand.

That car has a slow puncture which you ‘believe’ but cannot prove was there at purchase, but could possibly be a puncture picked up on the way home.

The car has developed a fault which the dealer is saying they will investigate. You travelled a distance to them to buy the car but now you want them to pay to recover the car. How far should that premise hold? If I live in Aberdeen and travel to Penzance to buy a car should I expect the dealer to do the same?

Point 1. You should have inspected the car better or, if you are not experienced or knowledgeable enough, taken someone with you who is.

Point 2. You have a puncture, go and get it repaired. If it’s a nail in the tread you have no comeback because you can’t prove it was there on purchase. If it’s a leaking bead seal or similar you could try to get a settlement from the dealer if the tyre shop will word the invoice to that effect.

Point 3. Do you absolutely know the fault was there on purchase or could it have developed since? You say you haven’t used the car much yet the fault manifests itself on ‘longer journeys’. Leaking brake fluid is usually fairly easy to spot so we go back to a poor inspection of the car before purchase.

If they are the only problems with the car it hardly deserves to be called a lemon.

Having said all that I really hope you get it all resolved and go on to enjoy your car.

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PostPosted: Wed Oct 17, 2018 3:25 am 
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Joined: Sun Feb 16, 2014 10:24 am
Posts: 1076
Car Model: 900 96 drop top
bpetersb wrote:
Hagstrom have featured in some stories on the forum in the past but (playing devil’s advocate).

You bought quite an old car with a dodgy bodywork repair which you failed to notice beforehand.

That car has a slow puncture which you ‘believe’ but cannot prove was there at purchase, but could possibly be a puncture picked up on the way home.

The car has developed a fault which the dealer is saying they will investigate. You travelled a distance to them to buy the car but now you want them to pay to recover the car. How far should that premise hold? If I live in Aberdeen and travel to Penzance to buy a car should I expect the dealer to do the same?

Point 1. You should have inspected the car better or, if you are not experienced or knowledgeable enough, taken someone with you who is.

Point 2. You have a puncture, go and get it repaired. If it’s a nail in the tread you have no comeback because you can’t prove it was there on purchase. If it’s a leaking bead seal or similar you could try to get a settlement from the dealer if the tyre shop will word the invoice to that effect.

Point 3. Do you absolutely know the fault was there on purchase or could it have developed since? You say you haven’t used the car much yet the fault manifests itself on ‘longer journeys’. Leaking brake fluid is usually fairly easy to spot so we go back to a poor inspection of the car before purchase.

If they are the only problems with the car it hardly deserves to be called a lemon.

Having said all that I really hope you get it all resolved and go on to enjoy your car.


I agree with all the above

All Saabs are old cars now despite the deluded members of this forum thinking that the few of the last ones made are Jesus incognito
They are all old now with faults The old ones are reliable the newer ones are poo .
If Saab were any good in the final years they would still be here now


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PostPosted: Wed Oct 17, 2018 5:49 am 
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DEVON DOGG wrote:
If Saab were any good in the final years they would still be here now


That really isn't the reason they went under. The cars were at least as good as the best of the competition in many regards, financial mismanagement was the issue really. The company spent too much, profits therefore were low or simply not there and the parent company allowed it to happen and then washed their hands of Saab.

The cars themselves are just fine.

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PostPosted: Wed Oct 17, 2018 6:03 am 
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TwyRob wrote:
DEVON DOGG wrote:
If Saab were any good in the final years they would still be here now


That really isn't the reason they went under. The cars were at least as good as the best of the competition in many regards, financial mismanagement was the issue really. The company spent too much, profits therefore were low or simply not there and the parent company allowed it to happen and then washed their hands of Saab.

The cars themselves are just fine.


GM tried to use the VW model where one chassis is used on multiple similar cars under different badges, with brand identity retained theough branding, styling, and minor suspension and engine mapping differences.

The fall-down was that VW has good chassis. GM did not, and Saab were excellent at changing more than they needed to.

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PostPosted: Wed Oct 17, 2018 6:04 am 
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Car Model: 9-3 Turbo X / 9-3 Convertible
DEVON DOGG wrote:
All Saabs are old cars now despite the deluded members of this forum thinking that the few of the last ones made are Jesus incognito
They are all old now with faults The old ones are reliable the newer ones are poo .


:| Makes me wonder why you bother.....


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PostPosted: Wed Oct 17, 2018 8:40 am 
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Car Model: Saab NG 9-5 Aero
DEVON DOGG wrote:
They are all old now with faults The old ones are reliable the newer ones are poo .
If Saab were any good in the final years they would still be here now

If you don't like Saabs you don't have to drive one. The newer ones are as good as the older ones but, necessarily, more complex. My experience is that the later cars were more reliable than the 900 once you understand the weakness of the vacuum system. Since I drive a 2011 Saab I feel qualified to comment.


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PostPosted: Wed Oct 17, 2018 8:55 am 
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Car Model: 9-3 OG Anniversary
Thanks for all the responses. I pretty much agree with everything said!!!

..... Yes, I bought an old Saab and as such cannot expect it to be fault free. I am an enthusiast, this car is my 9th Saab and 5th OG 9-3. When I collected the car I noticed the sub standard bodywork repair but considering how it was before I was prepared to overlook the slightly suspect quality - I was buying a car from what I thought was a reputable dealer, "happy" to pay more than book price for the peace of mind that ought to come with that.
On my drive home in the car 1st time I noticed the mirrors and aerial not working either, again I was fine to overlook that as it is a 17 year old Saab.

After returning home I noticed the spongy tyre and pumped it up, over the next week it went down again slowly, this has got worse now and upon further investigation looks to to be due to a perished valve stem so pretty much guaranteed to have come from Hagstrom like this.

Hagstrom Saab have offered to fix the brakes but not the tyre. But I am unwilling to drive the car to them as I do not know if the brakes will fail completely en route. Moreover I now have concerns over the quality of Hagstroms work - they put a new MOT on the car before I bought it, passing it even with a perished tyre valve and brake issue. I 100% recognise that the brake issue might not have been raised at MOT but even so, the whole situation just raises concerns and sets alarm bells off in my head!
I now wish to exercise my statutory rights under the Consumer Rights Act 2015 to return the car - The Act states the car must be “of a satisfactory quality”, “fit for purpose” and “as described”. (For a used car, “satisfactory quality” takes into account the car’s age and mileage.)
You have a right to reject something faulty and you are entitled to a full refund within 30 days of purchase


To some I'm probably being pedantic, but I am a reasonable guy and just want a reasonable resolution, end of the day I just want the car to be what it should have been when sold to me by a so called Saab specialist!!


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PostPosted: Wed Oct 17, 2018 9:34 am 
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You mention a few weeks but exactly how long have you had the car?

Did the brake fluid leak become evident on the way home as you state it is noticeable on a long journey?

As for the MoT, was it carried out inhouse, if so I was unaware Hagstrom carried out MoT's.

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PostPosted: Wed Oct 17, 2018 9:50 am 
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Car Model: 9-3 OG Anniversary
Hi Espin

I collected the car on 19th Sept, I notified them of the problems 15th Oct.

I work from home so don't use the car day to day. The brake warning light did not illuminate after my 1st drive back from Hagstrom but I assume now that is because they topped up the reservoir when they "serviced" it prior to collection. For 2 weeks I only used the car infrequently and short trips. Then I had to drive it to Gatwick and half way through the journey the dash was lighting up like a Christmas tree every minute and an alarm was ping-ponging at me. I stopped and had to top up the reservoir. At this point I still just assumed that I'd bought the car with low fluid and hopefully topping it up would be fine. But last week I had to drive to Basingstoke and the same thing happened - I'd topped it up to the upper limit line and now it was back down to the lower limit. I topped it up to the upper limit line again. After returning from Basingstoke I checked the reservoir and again the level is back down to the lower limit..... at which point I contacted Hagstrom and decided I should not drive the car again for safety reasons.

Not sure if they do the MOT's themselves but it got a new MOT between me viewing it and collecting it. They certainly said they did a service though and they did the bodywork repair themselves..... poorly!


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PostPosted: Wed Oct 17, 2018 10:09 am 
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Car Model: 93 convertible aero v6, bmw z3
TwyRob wrote:
DEVON DOGG wrote:
If Saab were any good in the final years they would still be here now


That really isn't the reason they went under. The cars were at least as good as the best of the competition in many regards, financial mismanagement was the issue really. The company spent too much, profits therefore were low or simply not there and the parent company allowed it to happen and then washed their hands of Saab.

The cars themselves are just fine.

Whilst I love Saab I would disagree that the cars were at least as good as the competition latterly. Hamstrung by underpinnings that ensured they could never compete on driving dynamics, poor diesel engines for the class in which they competed, interior quality substandard for the class in which they competed. One can argue that their decision to stick with small, blown four pots put them ahead of the game as more and more manufacturers are now doing the same. To me, regardless of the above, a Saab has always been a nicer car to own and live with than its competition, but my opinion is latterly they were well off the pace.

Regardless of our emotional attachment to the brand, if they were brilliant cars they would have sold more at this price level. Gm husbandry was appalling, they never understood the ethos of the brand and the demographic of the custom base. Contrast this with Ford's stewardship of Volvo.

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PostPosted: Wed Oct 17, 2018 10:38 am 
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Joined: Fri Mar 09, 2018 9:53 am
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Car Model: .
i recently sent an email to hagstrom, enquiring about a 9-5 2.2tid that they had for sale, it was up for over 2k, i asked for photos of the rear arches and if any work had been done, the reply i got was "on this occasion the 9-5 you are interested in will not meet your expectations" £2295.00p for a scrapper. be warned, be careful, only my findings, but just be careful with your money. sorry, my wording is a little out on the post i have just put on here


Last edited by calam1ty on Wed Oct 17, 2018 10:42 am, edited 2 times in total.

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PostPosted: Wed Oct 17, 2018 10:39 am 
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Full Pressure Turbo

Joined: Fri Mar 09, 2018 9:53 am
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Thank you for your message and apologies for the delay in getting back to you - the Saab in question has been at the MOT station.

This one won't meet your expectations.

You may wish to follow our Saabs for Sale Album which is more comprehensive than the Saabs we have put on eBay: https://www.facebook.com/media/set/?set ... bd96bb7573

Best wishes
Alison

07946 467654
07787 117522

www.hagstromsaab.co.uk
Facebook: Hagstrom Saab: Independent Saab Specialist
Twitter: Hagstrom Saab
Out of Hours Emergency No: 07946 467654


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